Contact Information

If you have questions about our products, orders, payments, shipping, returns, refunds or any other matter relating to our services, please contact us using the information below.

Company Details

Company name: Kulturarv.ai ApS
CVR number: 39633736

Registered Address

Kulturarv.ai ApS
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Customer Support

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

When contacting us about an existing order, please include your order number and the email address used when placing the order. This will help us identify your purchase and respond more efficiently.

Order and Delivery Inquiries

For questions concerning:

  • Order status;

  • Shipping;

  • Delivery;

  • Shipment tracking;

  • Delayed parcels;

  • Lost parcels; or

  • Incorrect delivery information,

please contact us at:

Email: support@ffxss.shop

Where possible, please provide:

  • Your full name;

  • Order number;

  • Delivery address;

  • Email address used for the order; and

  • A brief description of your inquiry.

Returns and Refunds

Before returning any product, please contact us first to request return instructions.

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

Please include:

  • Your order number;

  • Product you wish to return;

  • Reason for the return; and

  • Photographs or videos where the product is damaged, defective or incorrect.

Please do not send a product back before receiving return instructions from us.

Approved returns should be sent only according to the instructions provided by our customer service team.

Unless otherwise confirmed, our registered address is:

Kulturarv.ai ApS
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.

Please provide:

  • Order number;

  • Description of the issue;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • Photograph of the shipping label; and

  • Video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

Payment Inquiries

For questions concerning:

  • Payment status;

  • Failed payments;

  • Duplicate payments;

  • Refunds; or

  • Other payment-related issues,

please contact:

Email: support@ffxss.shop

Please do not send passwords, complete card details or other sensitive payment credentials by email.

Privacy and Data Protection Requests

If you wish to exercise a privacy or data protection right, including a request to:

  • Access your personal information;

  • Correct inaccurate information;

  • Delete eligible personal information;

  • Restrict certain processing; or

  • Object to certain processing,

please contact:

Email: support@ffxss.shop

Please clearly describe your request and provide enough information for us to identify the relevant account or order.

We may request additional information where reasonably necessary to verify your identity.

Complaints

We aim to handle customer questions and complaints fairly and efficiently.

To submit a complaint, please contact:

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

Please include:

  • Your full name;

  • Order number, where applicable;

  • A clear description of the issue;

  • The resolution you are requesting; and

  • Any relevant photographs or supporting information.

Submitting a complaint does not affect any mandatory consumer rights available under applicable law.

Official Contact Information

Kulturarv.ai ApS
CVR number: 39633736

Registered address:
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Email: support@ffxss.shop
Telephone: +45 22 99 87 55