Shipping and Delivery Policy

Effective date: August 31, 2026

This Shipping and Delivery Policy applies to orders placed through our online store operated by Kulturarv.ai ApS.

Please review this policy carefully before placing an order. It explains our delivery areas, order processing times, estimated delivery periods, shipping charges, tracking procedures and other important information concerning the delivery of your order.

1. Company Information

Company name: Kulturarv.ai ApS
CVR number: 39633736

Registered address:
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product type;

• Package size or weight; and

• Other logistical limitations.

Available delivery options for your address will normally be displayed during checkout.

We reserve the right to decline or cancel an order where delivery to the supplied address is unavailable, restricted or prohibited by applicable law.

If payment has already been collected for an order that we are unable to deliver, the relevant amount will be refunded using the original payment method or another appropriate method where necessary.

3. Order Processing Time

Orders are normally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days are generally Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Order processing may require additional time where:

• Payment requires verification;

• The delivery address is incomplete or incorrect;

• Additional order verification is required;

• An order contains multiple products;

• A product is temporarily unavailable;

• Fraud-prevention checks are necessary; or

• We are experiencing an unusually high volume of orders.

If we require additional information to process your order, we may contact you using the contact information provided during checkout.

4. Estimated Delivery Time

Our estimated standard transportation time for eligible European destinations is generally:

5–7 business days after dispatch

Please note that this does not include the 1–2 business day order-processing period.

For example, an order may first require 1–2 business days for processing, after which the estimated 5–7 business day transportation period begins.

Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery service.

Delivery may require additional time for:

• Remote areas;

• Islands;

• Locations with limited carrier coverage;

• Orders requiring customs clearance; or

• Destinations affected by local delivery restrictions.

5. Shipping Charges

Any applicable shipping charge will normally be displayed during checkout before you complete your order.

Where free shipping is available, this will be indicated on the relevant product page, promotion or checkout page.

Additional shipping or delivery charges may apply where permitted by law, including where:

• A customer requests a special or expedited delivery method;

• Delivery must be attempted again because an incorrect address was supplied;

• A parcel is not collected;

• A parcel is refused without an applicable legal reason; or

• A destination requires remote-area or additional carrier charges.

Where prior disclosure is required by law, additional charges will not be imposed without appropriate notice.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where this option appears during checkout.

Where Cash on Delivery is selected:

• Payment is made to the courier when the parcel is delivered;

• The customer may need to prepare the exact amount where required by the courier;

• Available payment methods may vary depending on the local carrier;

• The recipient may be asked to confirm delivery or identity;

• Delivery may not be completed if the required payment cannot be collected; and

• Repeated unjustified refusal of COD parcels may result in restrictions on future COD orders where permitted by law.

Cash on Delivery may not be available for every country, postal code, product or order value.

Availability will be shown during checkout.

7. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may include:

• Order number;

• Products ordered;

• Order amount;

• Delivery address;

• Selected payment method; and

• Other relevant order information.

An order confirmation confirms that we have received your order but does not necessarily mean that the order has already been dispatched.

Please review your order confirmation carefully.

If you notice an error, contact us as soon as possible:

Email: support@ffxss.shop

8. Dispatch Confirmation

Once your parcel has been handed to the applicable delivery carrier, we may send you a shipping or dispatch confirmation.

Where available, this may contain:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other relevant shipment information.

Please check your spam or junk email folder if you are expecting a shipping notification but have not received one.

9. Shipment Tracking

Where tracking is available, the tracking number or tracking instructions will normally be sent to the email address used when placing your order.

Please note that tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

During this period, your parcel may already be travelling even though the tracking page has not yet been updated.

If you experience difficulty tracking an order, please contact us and provide your order number:

Email: support@ffxss.shop

10. Delivery Address

Customers are responsible for providing an accurate and complete delivery address during checkout.

Please carefully check:

• Recipient name;

• Street and house number;

• Apartment or unit number where applicable;

• Postal code;

• City;

• Country;

• Telephone number; and

• Email address

before submitting your order.

If you discover an error, contact us immediately.

If the order has not yet been dispatched, we may be able to update the address.

Once a parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

Reasonable additional costs arising from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by applicable law.

11. Delivery Attempts and Unclaimed Parcels

The carrier may contact you or make one or more delivery attempts depending on local delivery procedures.

If nobody is available to receive the parcel, the carrier may:

• Make another delivery attempt;

• Leave delivery instructions;

• Deliver the parcel to an authorized collection point;

• Hold the parcel for collection; or

• Return the parcel to the sender.

Customers should follow carrier instructions within the applicable collection period.

If a parcel is returned because the customer failed to collect it, additional shipping costs may apply where permitted by law.

Mandatory consumer rights remain unaffected.

12. Delivery Delays

Delivery delays may occasionally occur due to circumstances including:

• Carrier congestion;

• Customs inspections;

• Customs clearance procedures;

• Public holidays;

• Severe weather;

• Transportation disruptions;

• Strikes;

• Incorrect or incomplete delivery information;

• Regulatory restrictions;

• Local delivery restrictions;

• Natural disasters; or

• Other circumstances outside our reasonable control.

If your estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us.

We will review the available shipment information and, where appropriate, contact the delivery carrier.

Delivery estimates do not limit any mandatory rights available under applicable consumer protection law.

13. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

If you believe your parcel may be lost, please first:

• Check the tracking information;

• Confirm that your delivery address is correct;

• Ask household members whether they accepted the parcel;

• Check reception, mailroom or concierge areas;

• Check any designated safe delivery location; and

• Contact the local delivery carrier where appropriate.

If the parcel still cannot be located, contact us at:

Email: support@ffxss.shop

Please include your order number.

We will review the shipment and, where appropriate, investigate the matter with the carrier.

If the shipment is confirmed as lost in circumstances for which we are responsible, we will provide an appropriate remedy in accordance with applicable consumer law, which may include:

• Replacement shipment; or

• Refund.

14. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly and provide:

• Your order number;

• Description of the damage;

• Photographs of the product;

• Photographs of the outer packaging;

• Photograph of the shipping label; and

• Video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

If the product is confirmed to have been damaged before or during delivery, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

15. Incorrect or Missing Products

If you receive an incorrect product or if a product, accessory or component is missing from your parcel, please contact us promptly.

Please provide:

• Your order number;

• Description of the issue;

• Photographs of the parcel;

• Photographs of the products received; and

• Photograph of the delivery label.

After reviewing the information, we may provide an appropriate solution, including:

• Sending the correct product;

• Sending the missing product or component;

• Arranging a return; or

• Providing an applicable refund.

16. Customs, VAT and Import Charges

Orders transported across national borders may be subject to:

• Customs inspections;

• Value-added tax (VAT);

• Customs duties;

• Import taxes;

• Customs clearance charges;

• Handling charges; or

• Other fees imposed by the destination country's authorities.

Where taxes, customs charges or import fees are included in your order price, this may be stated during checkout.

Unless expressly stated otherwise, customers may be responsible for applicable customs duties, import taxes or other charges imposed by the relevant authorities.

Customs procedures and charges vary between countries and are outside our direct control.

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.

The reference material also treats cross-border VAT, customs duties, import taxes and clearance fees as possible destination-country charges.

17. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If you independently appoint a carrier that was not offered by us, different rules may apply under applicable law.

Nothing in this section limits mandatory consumer protection rights.

18. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

Consumers in the European Union or European Economic Area may have a statutory right to withdraw from an eligible distance purchase within 14 days.

Where the statutory withdrawal right applies:

• You must notify us within the applicable withdrawal period;

• Goods must be returned within the legally required period; and

• You are responsible for the direct cost of returning the goods where this responsibility was properly disclosed before purchase.

Where a return results from:

• A defective product;

• A product damaged during delivery;

• An incorrect product;

• Missing components; or

• Another confirmed error attributable to us,

the customer will not normally be required to bear reasonable return shipping costs, subject to applicable law. This follows the return-cost allocation contained in your reference documents.

19. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist you.

However, once the order has entered processing or has already been dispatched, we may no longer be able to change the order or stop the shipment.

Any statutory cancellation or withdrawal rights available to consumers remain unaffected.

20. Refused Parcels

If you no longer wish to receive an order, please contact us as soon as possible before delivery.

Simply refusing a parcel does not necessarily replace any legal requirement to notify us when exercising a statutory withdrawal right.

Reasonable additional costs resulting from an unjustified refusal may be the customer's responsibility where permitted by applicable law.

For Cash on Delivery orders, repeated unjustified refusal may result in restrictions on future COD orders.

Mandatory consumer rights remain unaffected.

21. Circumstances Outside Our Reasonable Control

We are not responsible for delays or failures caused solely by events outside our reasonable control, subject to applicable mandatory law.

Examples may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Epidemics;

• Labor disputes;

• Customs closures;

• Carrier interruptions;

• Telecommunications failures; or

• Transportation network disruptions.

Where such an event affects an order, we will take reasonable steps to minimize the disruption and provide relevant information where possible.

22. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Delivery providers;

• Delivery areas;

• Estimated delivery periods;

• Shipping procedures;

• Business operations;

• Legal or regulatory requirements; or

• Other legitimate logistical considerations.

The latest version will be published through our online store with an updated effective date.

Changes will not retroactively reduce mandatory rights connected with an order that has already been accepted.

23. Contact Information

For questions concerning shipping, delivery, tracking, lost parcels or an existing order, please contact:

Kulturarv.ai ApS
CVR number: 39633736

Registered address:
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.