Terms of Service

Effective date: August 31, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by Kulturarv.ai ApS. Throughout these Terms of Service, the terms “we,” “us,” “our” and the “Company” refer to Kulturarv.ai ApS.

We provide access to this website, its online store, product information, content, functions, tools and related customer services. These are collectively referred to as the “Services.”

The technical e-commerce infrastructure for our online store is provided by Shopify.

These Terms of Service govern your access to and use of the Services, including purchases made through our online store.

Our Privacy Policy, Return and Refund Policy, Shipping Policy, Payment Policy and other policies displayed on the website also form part of the agreement between you and us where applicable.

Please read these Terms carefully before using the Services.

By accessing the website, creating an account, placing an order or otherwise using the Services, you agree to comply with these Terms.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer right that cannot lawfully be waived.

2. Company Information

The Services are provided by:

Company name: Kulturarv.ai ApS
CVR number: 39633736

Registered address:
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

3. Eligibility and Use of the Services

You may use the Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

By using the Services, you represent that you have reached the legal age required to enter into a purchase contract in your country of residence.

Where permitted by law, minors may use the Services only with the involvement and supervision of a parent or legal guardian.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

We may restrict, suspend or terminate access where we reasonably believe that a user:

• Has materially violated these Terms;

• Has provided false or misleading information;

• Is using the Services for unlawful or fraudulent purposes;

• Has attempted to interfere with website security; or

• Creates a material security, legal or operational risk.

4. Customer Accounts

Certain Services may allow or require you to create a customer account.

When creating an account or placing an order, you may be required to provide information including:

• Your name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Payment information; and

• Other information reasonably necessary to process your order.

You agree that information provided by you will be accurate, current and complete.

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us promptly if you believe your account has been accessed or used without authorization.

You must not sell, transfer or otherwise provide your customer account to another person without authorization.

5. Product Information

We take reasonable steps to ensure that product descriptions, specifications, prices and images displayed through the Services are accurate.

However, the actual appearance of a product may vary slightly because of:

• Screen settings;

• Device characteristics;

• Lighting;

• Photography;

• Manufacturing variations; or

• Reasonable product updates or improvements.

Product images are generally provided for illustrative and reference purposes.

We cannot guarantee that colors displayed on a particular device will exactly match the physical product.

We may correct or update product descriptions, specifications or images where necessary.

Nothing in this section affects your mandatory rights where a product is defective, incorrectly described or does not conform to the purchase contract.

6. Product Availability

All products are offered subject to availability.

Adding a product to your shopping cart does not reserve the product or guarantee that it will remain available.

If an ordered product becomes unavailable, we may:

• Cancel the affected product;

• Offer an appropriate alternative;

• Contact you for further instructions; or

• Refund any amount already paid for the unavailable product.

7. Placing an Order

Submitting an order through our online store constitutes an offer by you to purchase the selected products.

An automated order acknowledgment confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding purchase agreement will normally be formed when we:

• Send confirmation that your order has been accepted;

• Confirm that your order has been dispatched; or

• Otherwise expressly confirm acceptance of your order.

Please review your order carefully before submitting it.

Once an order has entered processing or fulfilment, changes or voluntary cancellation may no longer be possible.

This does not affect any mandatory cancellation or withdrawal right available under applicable consumer law.

8. Our Right to Reject or Cancel an Order

We may reject or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• Payment cannot be authorized or verified;

• Incorrect billing or delivery information was provided;

• Fraudulent or unauthorized activity is reasonably suspected;

• An obvious pricing or product-information error occurred;

• Applicable purchase limits have been exceeded;

• Delivery to the requested destination is unavailable; or

• Processing the order would violate applicable law.

If payment has already been collected for an order that we cancel, the relevant amount will be refunded using the original payment method or another appropriate method where necessary.

9. Personal and Household Purchases

Unless expressly agreed otherwise, products sold through our online store are intended primarily for personal or household use.

You must not use the Services for:

• Fraudulent transactions;

• Unauthorized commercial resale;

• Illegal export;

• Sanctions evasion;

• Misrepresentation; or

• Any other unlawful purpose.

We may restrict order quantities where reasonably necessary to prevent fraud, unauthorized resale or unlawful activity.

10. Prices and Promotions

The price payable for a product will normally be the price displayed when your order is submitted.

Prices, promotions and discounts may change from time to time.

A later price change will not normally affect an order that has already been accepted, except where an obvious pricing error occurred.

Promotional offers may be subject to separate conditions concerning:

• Eligibility;

• Promotional periods;

• Eligible products;

• Minimum order values;

• Geographic availability; or

• Usage limits.

Where specific promotional conditions apply, those conditions will govern that promotion.

11. Taxes, Customs and Additional Charges

Prices and charges applicable to your order will be displayed during checkout where reasonably possible.

Depending on your delivery destination, an order may also be subject to:

• VAT;

• Customs duties;

• Import taxes;

• Customs clearance charges;

• Handling fees; or

• Other charges imposed by local authorities.

Where such charges are included in the purchase price, this may be stated during checkout.

Unless expressly stated otherwise, customers may be responsible for applicable import duties, taxes or other charges imposed by authorities in the destination country.

Customers are responsible for ensuring that ordered products may lawfully be imported into their delivery country.

12. Payment

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Available payment methods will be displayed during checkout and may vary depending on:

• Country or region;

• Currency;

• Order value;

• Product type; or

• Other operational factors.

Payments may be processed through Shopify, banks, payment providers or other authorized third-party payment services.

We may delay, reject or cancel an order if payment cannot reasonably be verified or authorized.

13. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times shown through the Services are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by:

• Carrier delays;

• Customs inspections;

• Incorrect delivery information;

• Public holidays;

• Severe weather;

• Transportation interruptions;

• Regulatory restrictions;

• Strikes;

• Natural disasters; or

• Other circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address.

Where delivery fails because an incorrect or incomplete address was supplied by the customer, reasonable additional delivery costs may be charged where permitted by law.

For consumer orders, the risk of loss or damage generally passes to you when you, or another person designated by you other than the carrier, take physical possession of the goods.

14. Returns and 14-Day Right of Withdrawal

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Consumers in the European Union or European Economic Area generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable exceptions.

Where this right applies:

• You may withdraw from the purchase without giving a reason;

• You must notify us before the withdrawal period expires;

• The goods must be returned within the applicable statutory period; and

• You are responsible for the direct cost of returning the goods where this responsibility has been properly communicated before purchase.

Where a product is defective, damaged, incorrect or otherwise non-conforming, reasonable return shipping costs will be handled according to applicable law and our Return and Refund Policy.

Our voluntary 30-day return policy provides additional return options and does not replace or reduce statutory consumer rights.

15. Refunds

Approved refunds will normally be returned through the original payment method unless another method is agreed or reasonably required.

Refund processing times may depend on:

• The reason for the return;

• Payment method;

• Date the returned goods are received;

• Date acceptable evidence of return is provided; and

• Processing times of banks or payment providers.

Where the statutory EU/EEA withdrawal right applies, reimbursement will be made within the applicable statutory period.

For physical goods, we may withhold reimbursement until we have received the returned goods or you provide acceptable evidence that they have been returned, where permitted by law.

16. Intellectual Property

Content available through the Services may be protected by copyright, trademark and other intellectual property laws.

This may include:

• Company and trade names;

• Logos;

• Product names;

• Product descriptions;

• Photographs;

• Videos;

• Graphics;

• Text;

• Website layouts;

• Designs;

• Software; and

• Other website content.

Such content may belong to Kulturarv.ai ApS, Shopify, our licensors or other rights holders.

Unless expressly permitted, you must not:

• Copy or reproduce protected content;

• Modify or adapt protected content;

• Redistribute or republish it;

• Create unauthorized derivative works;

• Commercially exploit it;

• Remove intellectual property notices; or

• Use trademarks, logos or branding without permission.

Nothing in these Terms transfers ownership of intellectual property to you.

17. Customer Reviews and Submitted Content

Where the Services allow you to submit reviews, comments, photographs, videos or other content, you retain ownership of your original content.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish and display that content for legitimate business purposes, including operating and promoting our Services, subject to applicable law.

You confirm that content submitted by you:

• Is owned by you or used with appropriate permission;

• Does not infringe another person's rights;

• Is not unlawful or intentionally misleading;

• Is not defamatory, abusive or obscene; and

• Does not contain malicious software.

We may remove content that violates these Terms or applicable law.

18. Third-Party Tools and Services

The Services may include tools, applications, integrations or other functions supplied by third parties.

These services may be governed by their own terms, privacy policies and operating conditions.

We do not necessarily own or control such third-party services.

To the extent permitted by law, we are not responsible for problems caused exclusively by independent third-party services outside our reasonable control.

19. Third-Party Links

Our website may contain links to websites, applications or platforms operated by third parties.

We do not necessarily control or endorse these third-party services.

When you leave our website, the terms and privacy practices of the relevant third party may apply.

Transactions made directly with an independent third party are generally between you and that third party.

20. Shopify Platform

Our online store uses technology provided by Shopify.

Shopify provides the e-commerce platform that enables us to offer products and Services online.

Purchases made through our store are made directly from Kulturarv.ai ApS, unless expressly stated otherwise.

Shopify is not the seller of products offered by us and is not normally a party to the purchase agreement between you and Kulturarv.ai ApS.

Shopify may independently process certain information according to its own terms, privacy documentation and applicable law.

21. Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains matters including:

• Information we collect;

• Why it is processed;

• Parties with whom it may be shared;

• Retention;

• International transfers;

• Cookies; and

• Your applicable privacy rights.

22. Errors and Corrections

Information displayed through the Services may occasionally contain:

• Typographical errors;

• Incorrect prices;

• Outdated information;

• Availability errors;

• Incorrect delivery estimates; or

• Other inaccuracies.

We may correct inaccurate information when an error is identified.

If an obvious material error affects an order, we may contact you and offer to:

• Proceed using corrected information;

• Provide an appropriate alternative; or

• Cancel the affected order and issue a refund.

Nothing in this section limits mandatory consumer rights.

23. Prohibited Conduct

You must not use the Services:

• For unlawful or fraudulent purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property or privacy rights;

• To harass, threaten or defame another person;

• To provide intentionally false information;

• To impersonate another person or organization;

• To distribute spam;

• To transmit viruses or malicious software;

• To gain unauthorized access to accounts or systems;

• To interfere with website security or performance;

• To unlawfully collect personal information;

• To bypass security controls; or

• To commercially exploit protected Services without authorization.

We may investigate suspected misuse and restrict access where reasonably necessary.

24. Automated Access

Automated software, bots, artificial intelligence systems or similar tools must not interact with the Services in a way that:

• Circumvents security controls;

• Ignores technical access restrictions;

• Accesses customer accounts without authorization;

• Scrapes protected content unlawfully;

• Interferes with website performance; or

• Otherwise violates these Terms or applicable law.

We may use reasonable technical measures to protect the Services against unauthorized automated access.

25. Suspension and Termination

We may suspend or terminate access to the Services where reasonably necessary because:

• These Terms have been materially breached;

• Fraud or unlawful conduct is reasonably suspected;

• Payment remains lawfully unpaid;

• Website or account security has been threatened;

• Use of an account poses a material risk; or

• We are required to do so by law.

Termination does not affect rights or obligations that arose before termination.

Sections intended by their nature to survive termination will continue to apply.

26. Availability of the Services

We make reasonable efforts to keep our website and Services available and functioning correctly.

However, we cannot guarantee that the website will always be:

• Uninterrupted;

• Completely free of technical errors;

• Compatible with every device or browser; or

• Available during maintenance or circumstances outside our control.

Nothing in these Terms excludes mandatory product guarantees, conformity rights or other consumer protections that cannot legally be waived.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Kulturarv.ai ApS will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded, including where applicable liability for:

• Fraud or fraudulent misrepresentation;

• Intentional misconduct;

• Death or personal injury caused by negligence;

• Mandatory product liability;

• Gross negligence where liability cannot be restricted; or

• Violation of mandatory consumer rights.

Your statutory rights remain unaffected.

28. Responsibility for Breaches

To the extent permitted by applicable law, you may be responsible for reasonable losses or claims resulting from:

• Your unlawful use of the Services;

• A material breach of these Terms;

• Your infringement of another person's rights; or

• Content submitted by you without appropriate rights or permission.

You will not be responsible for losses caused by our own breach, negligence or unlawful conduct.

29. Force Majeure

We will not be responsible for failure or delay caused by circumstances outside our reasonable control.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government action;

• Epidemics;

• Strikes;

• Transportation disruption;

• Telecommunications failures;

• Power outages;

• Customs restrictions; or

• Failure of third-party infrastructure.

Where such an event affects an order, we will take reasonable steps to reduce its impact.

Mandatory consumer rights remain unaffected.

30. Severability

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will apply to the fullest extent legally permitted.

Any invalid portion will be separated from the remaining Terms, and all remaining provisions will continue in effect.

31. No Waiver

If we delay or fail to enforce a right under these Terms, this does not automatically mean that we have waived that right.

Any waiver applies only to the specific matter for which it was given.

32. Entire Agreement

These Terms, together with policies incorporated by reference, form the agreement governing your use of the Services.

They supersede earlier versions concerning the same subject matter.

Nothing in this section excludes information or statements that legally form part of a consumer purchase agreement.

33. Assignment

You may not transfer your customer account or contractual obligations to another person without our prior approval, except where applicable law allows such transfer.

We may transfer our rights and obligations as part of a legitimate merger, restructuring, sale or transfer of business assets.

Any such transfer will not reduce your mandatory consumer rights.

34. Governing Law and Disputes

These Terms and purchases made through our online store are governed by the laws of Denmark, subject to applicable mandatory consumer protection rules.

If you are a consumer residing in another EU or EEA country, this choice of law does not remove mandatory consumer protection rights available to you under the laws applicable in your country of residence.

We encourage customers to contact us first if a dispute arises so that we may attempt to resolve the matter.

You may contact us at:

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

Where a dispute cannot be resolved directly, you may have the right to refer the matter to an appropriate consumer dispute resolution body or competent court.

Nothing in these Terms requires a consumer to waive the right to bring a claim before a court that has jurisdiction under applicable consumer law.

35. Changes to These Terms

We may update these Terms where reasonably necessary to reflect:

• Changes to the Services;

• Changes in our business operations;

• Changes in technology;

• Legal or regulatory requirements;

• Security developments; or

• Other legitimate operational reasons.

The latest version will be published through our online store with an updated effective date.

Where legally required, additional notice may be provided before material changes take effect.

Changes will not retroactively remove mandatory rights relating to a purchase agreement that has already been completed.

36. Contact Information

If you have questions regarding these Terms, an order or our Services, please contact:

Kulturarv.ai ApS
CVR number: 39633736

Registered address:
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Email: support@ffxss.shop
Telephone: +45 22 99 87 55