Return and Refund Policy

Last updated: August 31, 2026

This Return and Refund Policy applies to purchases made from our online store operated by Kulturarv.ai ApS.

We want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return, exchange or refund.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the product must generally:

• Be in the same condition in which you received it;

• Be unused, unworn and undamaged;

• Include all original accessories, components and documentation;

• Include original tags where applicable;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products that are used, damaged, incomplete or otherwise returned in a condition that significantly reduces their value may not qualify for a full refund, except where applicable consumer law provides otherwise.

Our voluntary 30-day return policy does not limit any statutory consumer rights available to you.

2. How to Request a Return

Before returning any product, please contact us:

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

Please include the following information:

• Your full name;

• Order number;

• Email address used when placing the order;

• Product you wish to return; and

• Reason for the return.

Where the product is damaged, defective, incomplete or incorrect, please also provide photographs or videos clearly showing the issue where reasonably possible.

Please do not send any product back before receiving return instructions from us.

Once your return request has been reviewed, we will provide the applicable return instructions.

3. Return Address

Unless we provide a different return address in your return authorization, approved returns may be directed to:

Kulturarv.ai ApS
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Please contact us before sending a return.

Products sent without prior contact may cause delays in processing the return.

Do not send parcels on a Cash on Delivery or postage-due basis unless we have expressly agreed to this in advance.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• You receive the wrong product;

• Products, parts or accessories are missing; or

• The parcel shows significant signs of transportation damage.

Please provide your order number, a description of the issue and, where appropriate, clear photographs or videos.

After reviewing the issue, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Return;

• Partial refund; or

• Full refund.

Where the return is caused by a confirmed defective, damaged, incorrect or non-conforming product for which we are responsible, you will not be required to bear reasonable return shipping costs.

5. Non-Returnable Products and Exceptions

Certain products may not be eligible for return where permitted by applicable law.

These may include:

• Products made to your specifications or clearly personalized;

• Perishable goods or products liable to deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Hazardous materials;

• Flammable liquids or gases;

• Goods that become inseparably mixed with other products after delivery;

• Sealed audio, video or software products once unsealed, where applicable; and

• Other products excluded from withdrawal or return rights under applicable law.

Please contact us before placing your order if you are unsure whether a particular product is eligible for return.

Any exclusions in this section do not affect your mandatory legal rights concerning defective, damaged, incorrect or non-conforming products.

6. Sale Items and Gift Cards

Unless otherwise required by applicable consumer protection law:

• Gift cards are generally non-returnable; and

• Certain clearance or final-sale items may be excluded from our voluntary return policy.

However, statutory rights, including applicable rights concerning defective goods and the EU/EEA right of withdrawal, remain unaffected where legally applicable.

7. Exchanges

If you wish to receive a different product, model, size or variation, please contact us.

Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order after your return has been accepted.

Direct exchanges cannot always be guaranteed because inventory may change.

8. EU/EEA 14-Day Statutory Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you generally have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For purchases of physical goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, obtain physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.

You may contact us at:

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

You may state, for example:

“I hereby give notice that I withdraw from my contract for the purchase of the following goods.”

Please include sufficient information for us to identify your order.

After informing us of your withdrawal, you must return the goods without undue delay and, in any event, no later than 14 days after the date on which you notified us of your withdrawal.

9. Condition of Products Under the Statutory Right of Withdrawal

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what would normally be necessary to inspect the product in a physical store.

This does not remove your statutory right of withdrawal where that right applies.

10. Return Shipping Costs

EU/EEA 14-Day Statutory Withdrawal

When exercising the statutory 14-day right of withdrawal, you are responsible for the direct cost of returning the goods, unless:

• We expressly agreed to pay the return costs;

• We failed to inform you before purchase that you would be responsible for the direct return costs; or

• Applicable mandatory law requires us to bear those costs.

Direct return costs may include postage, courier charges and reasonable packaging expenses.

We strongly recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.

Voluntary 30-Day Returns

For voluntary change-of-mind returns made under our 30-day return policy, the customer is responsible for return shipping costs unless otherwise agreed.

Damaged, Defective or Incorrect Products

If the return results from:

• A defective or non-conforming product;

• Damage occurring before or during delivery;

• An incorrect product supplied by us;

• Missing products, parts or accessories; or

• Another confirmed error for which we are responsible,

we will bear or reimburse reasonable return shipping costs as required by applicable law.

Please contact us before returning the product so that we can provide appropriate instructions.

11. Return Inspection

Once your returned product has been received, we will inspect it.

We may verify:

• The condition of the product;

• Whether all accessories and components are included;

• Whether the product shows signs of use or damage;

• Whether the return complies with the applicable return conditions; and

• Whether the product corresponds to the original order.

We will notify you after the return has been reviewed.

Where permitted by law, a refund may be reduced to reflect any loss in product value caused by handling beyond what was reasonably necessary to inspect the product.

12. Refunds Under the EU/EEA Right of Withdrawal

If you validly exercise your EU/EEA statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase, including the cost of our least expensive standard delivery option offered for the order.

If you selected a more expensive delivery option, such as express or expedited shipping, the additional amount above the cost of our standard delivery option will not normally be refunded.

Refunds will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw.

For purchases involving physical goods, we may withhold reimbursement until:

• We have received the returned goods; or

• You provide acceptable evidence that you have sent the goods back,

whichever occurs first.

Unless otherwise agreed, reimbursement will normally be made using the same payment method used for the original transaction.

We do not charge a refund processing fee for a valid statutory withdrawal.

13. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns made under our voluntary 30-day return policy outside the statutory withdrawal period, we will notify you after the returned product has been received and inspected.

If the refund is approved, it will normally be processed to the original payment method within 10 business days after approval.

Please note that your bank, card issuer or payment provider may require additional time to make the refunded amount visible in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

Email: support@ffxss.shop

14. Refunds for Cash on Delivery Orders

Where an order was paid using Cash on Delivery and a refund is approved, it may not be technically possible to refund the payment through the original payment channel.

In such circumstances, we may contact you to obtain the information reasonably necessary to arrange an appropriate refund method.

For security reasons, please never send passwords, complete payment credentials or other unnecessary sensitive financial information by email.

15. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to assist you. However, once an order has entered processing or has been dispatched, it may no longer be possible to cancel or modify the shipment.

Any statutory withdrawal or cancellation rights available under applicable consumer law remain unaffected.

16. Refused or Unclaimed Parcels

If you no longer wish to receive an order, please contact us before refusing delivery whenever reasonably possible.

A refusal to accept a parcel does not automatically replace the requirement to exercise a statutory withdrawal right where notification is legally required.

Additional costs arising from unjustified refusal, repeated delivery attempts or an incorrect address supplied by the customer may be the customer's responsibility where permitted by applicable law.

Mandatory consumer rights remain unaffected.

17. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or limited.

Where mandatory consumer protection law provides you with rights that are more favorable than the terms stated in this policy, those mandatory legal rights will apply.

18. Company and Contact Information

Company name: Kulturarv.ai ApS
CVR number: 39633736

Registered address:
C/O Henrik Hvid Jensen
Langkildeparken 13
3480 Fredensborg
Denmark

Email: support@ffxss.shop
Telephone: +45 22 99 87 55

For return, refund or order-related enquiries, please include your order number and the email address used when placing your order so that we can assist you more efficiently.